WHAT I DO

Services

  • 1:1 Leadership Coaching

    I work with leaders at all levels to step into their empower-verse in order to live and work with greater clarity and purpose: thriving and not just surviving. I support leaders who:

    ✔ Seek to accelerate results

    ✔ Desire a way to harmonize life and work

    ✔ Want to gain perspective and insights on a challenge

    ✔ Are navigating career transitions

    ✔ Need to find their way back to hope and resilience after cancer or other life altering circumstance

  • Guest Experience Strategy

    An outside perspective can help your organization identify opportunities and deliver more memorable guest experiences. Through my proven track record, I can help your org optimize guest engagement, leveraging people and resources.

  • Holistic Leadership Development

    This intensive leadership development program is designed specifically for museum professionals, focusing on creating inclusive, empathetic, and supportive organizational cultures. I work directly with museum teams to design tailored leadership training programs that bridge the current skills gap and create organizational alignment.

  • Custom Group Training

    Let's start a conversation about how we can unlock your team's full potential. Our consulting practice specializes in creating custom, transformative training solutions that empower museum professionals to lead with vision, innovation, and impact.

  • Volunteer Program Alignment

    Refocus and strengthen your volunteer program to optimally serve your target audiences. The Volunteer Program Alignment prioritizes diversity, equity, access, and inclusion (DEAI) principles.

  • Targeted Team Training

    Our consulting practice delivers comprehensive team training solutions that transform good teams into extraordinary ones, turning potential into measurable performance. Our approach ensures that learning translates directly into enhanced team performance and organizational resilience. Clients are raving.

Signature Learning Experiences

  • Unlocking and pursuing your purpose is the key to becoming a transformational leader, reimagining your organization from the inside out. Doing so requires understanding what drives you and strategizing accordingly, acting with intention and clarity. Participants of this workshop will engage in imaginative, interactive exercises to articulate their purpose, consider institutional alignment, and develop strategies for converting vision into action. A recent McKinsey study shows staff are 5.5x more likely to say they’re fulfilling their purpose at work if their purpose is aligned with their organization’s. Participant takeaways will include actionable strategies for organizational (or team) transformation and enhanced personal fulfillment. This workshop is appropriate for leaders at all levels, and is designed to help participants achieve at higher levels by leveraging what drives them.

  • In this signature experience honed over 10+ years of museum leadership, Krista takes you through a… This workshop includes how to prompt conversation, balance hybrid service functions (e.g. customer service and security), and spark exploration and play with guests of all ages.

  • The foundation or cornerstone of an exemplary visit experience is excellent customer service. In this interactive workshop, participants will identify the key moments in their guest’s journey and strategize ways to optimize the experience at each touchpoint. As a feature of the learning experience, participants will learn to personalize or tailor the engagement to individuals.

  • This training deepens the experience of the free online course, available here. Participants receive tips for enforcing museum policy in proactive and courteous ways to prevent and de-escalate conflict. This workshop incorporates self-care tips for staff and draws on trauma-informed research.

  • This training builds on my free course, available through OCLC Webjunction here. Participants leave with a self-care playbook they help develop, as well as a roadmap for workplace resilience

  • We can customize any training or experience to fit your needs, and we can develop new content responsive to your particular context.

Let’s Get Started!